Draft — secondary source. Official verbatim text not yet retrieved (source gated/unavailable as of 2026-06-11). Summary below is sourced from Al Tamimi & Company law-firm summaries and CITRA consumer protection page, recorded for coverage; verify against the official gazette before relying on it.

Users' Rights Protection & Regulation of Comms/IT Services

CITRA has issued guidelines for the protection of users' rights in telecommunications and information technology services in Kuwait. According to CITRA's consumer protection page and law-firm secondary summaries, the guidelines cover: minimum service quality standards that operators must meet; subscriber rights regarding contract terms, billing transparency, and service interruptions; complaint-handling procedures and escalation to CITRA; obligations on operators to provide clear pricing and fair contract terms; and rights relating to number portability. No clean official PDF of the users' rights guideline has been identified on the CITRA legal references portal.